All users must register to use our site to take advantage of our products and services. During registration, students and guests are required to give certain contact information (such as name and email address) and certain demographic information (such as school year or guest type). Students and guests may also choose to submit additional contact and demographic information.
We request additional information on our annual subscription signup form from property managers and other individuals who wish to list properties on our site. These users must provide additional contact information (such as billing address and phone number) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill customer orders. If we have trouble processing an order, we use this information to get in touch with the individual.
In addition to the personal information you choose to submit, our systems gather certain anonymous data to help us better understand how our site is being used and how we can improve it. Like most standard Web site servers, we use log files to conduct this analysis. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. With this information, we can analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information. IP addresses, etc. are not linked to personally identifiable information.
If you elect to use our referral service for informing a friend about our site, we ask you for the friend's name and email address. We will automatically send the friend a one-time email inviting them to visit the site. We store this information for the sole purpose of sending this one-time email. The friend may contact us at email@example.com to request the removal of this information from our database.
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice as to whether or not to disclose this information. Information requested may include contact information (such as name and e-mail) and demographic information (such as zip or age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use of and satisfaction with our site.
We share data with our partners and related third parties as follows:
- We share all data related to a university’s off-Grounds housing site, including personally identifiable data, with our university partners as requested.
- We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
- We use a credit card processing company to bill users for services. This company does not retain, share, store, or use personally identifiable information for any secondary purposes.
To view or edit the personal information you submitted on the site during registration or elsewhere as described above, log into the site and click on “My Account.”
If you no longer wish to use our services, you may deactivate your information by sending an email request to our customer support department at firstname.lastname@example.org.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our registration form has an ‘opt-out’ mechanism so users who register for our service but do not want to receive marketing material can keep their email addresses off of our lists.
Users who no longer wish to receive our update emails or promotional materials from our partners may opt-out of receiving these communications by logging onto the site to edit their user profiles or replying to any e-mail and typing “unsubscribe” in the subject line.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you. In addition, your user account information is password protected.